Club Administrator
August 2010–May 2012
Provided customer service for a membership of over 5,000 and established a rapport with hundreds of regular members
Collected membership dues, created and updated membership profiles using company-specific software, worked to resolve billing issues, and facilitated contractual changes
Managed calendar for sales staff, personal trainers, class instructors, and front desk staff
Oversaw AR and AP reporting
Restructured and maintained the company’s filing system
Coordinated staff meetings and special events
Inventoried and ordered office supplies
Scheduled, directed, and oversaw the work of custodial staff and equipment repair technicians
Designed and printed business cards and marketing materials
Trained new front desk staff and sales personnel on in-house software and gym policies & procedures
Reference: Mark Rozman, Owner
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